Total quality management in library and information sectors
نویسندگان
چکیده
منابع مشابه
Total quality management in library and information sectors
The concept of quality management originated in Japan and later moved into the USA and other countries industry. Since then, the theory of quality management has been growing fast. TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. The purpose ...
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ژورنال
عنوان ژورنال: The Electronic Library
سال: 2008
ISSN: 0264-0473
DOI: 10.1108/02640470810921664